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Slow internet can be caused by high bandwidth usage, poor satellite signal strength, or network congestion. Check if non-essential applications are consuming bandwidth, restart your network devices, and ensure QoS (Quality of Service) settings are optimized for critical operations.
Locate the network control panel and restart the router/modem following the manufacturer’s instructions. If issues persist, submit a ticket with your vessel’s name and IP configuration details.
Website access may be restricted due to firewall policies, security filtering, or bandwidth management rules. If you need access to a blocked site, submit a request for approval.
Go to the firewall settings or contact IT support to verify if any rules are preventing access. If necessary, request a temporary whitelist for essential applications.
Check if the issue is affecting multiple users or only your system. Restart the network device, ensure no heavy downloads are running, and verify satellite link stability. If the problem persists, submit a ticket with details of affected users and timestamps of disconnections.
If you receive a suspicious email, do not click on any links or download attachments. Forward the email to [security@ishipplus.com] and report it through the ticketing system under “Phishing Alert”.
Immediately disconnect from the network to prevent the spread of malware. Run a full system scan using the onboard security software and submit a ticket with a screenshot of detected threats.
If you notice unauthorized access attempts or suspicious activity, reset your password immediately and enable Multi-Factor Authentication (MFA). Submit a ticket to IT support for further security verification.
Submit a request through the portal under “Security Audit Request”, specifying the timeframe and type of security logs required.
Follow the instructions in the alert message, log out of all active sessions, and submit a ticket with details of the alert for SOC investigation.
First, verify your username and password, then check if the DMS server is accessible. If login issues persist, submit a ticket with screenshots of the error message.
This may be due to browser compatibility issues, expired session tokens, or server-side problems. Clear your browser cache, try a different browser, and ensure your internet connection is stable.
Submit a bug report under “Software Bug & Errors”, including a description of the issue, screenshots, and steps to reproduce it.
This could be due to insufficient user permissions or incorrect role assignments. Request access through the ticketing system under “User Permissions”.
Resolution time depends on the severity of the issue. Minor bugs may be fixed within 24-48 hours, while complex issues may take longer. You can track your ticket status for updates.
Restart your network adapter, check your Ethernet/Wi-Fi settings, and verify if the router is operational. If the issue persists, submit a ticket with device details.
Check if multiple heavy applications are running, clear unused temporary files, and restart non-essential services. If slowness continues, IT support will conduct a diagnostic check upon ticket submission.
Disconnect and reconnect the VPN, ensure your IP address is not blocked, and verify that your login credentials are correct. If the issue persists, submit a ticket under “VPN Issues”.
Verify all cables and power connections first. If the hardware is damaged, submit a request for replacement or troubleshooting assistance.
Open the system update settings and verify if patches are installed. If manual updates are restricted, submit a request to IT support for remote update installation.
Check your internet connection, ensure your email storage is not full, and verify that the email server is not undergoing maintenance. If the problem persists, submit a ticket with error message details.
Submit a ticket and we’ll get back to you as soon as possible.
